Enrollment
By enrolling in an Al-Qalam Global Academy program, parents and adult learners agree to regular attendance, respectful engagement with teachers and active participation. Students are matched with a teacher based on time zone, level and schedule.
Attendance and rescheduling
- Advance notice: to reschedule a one-to-one class, please give at least 12 hours' notice through the student portal or WhatsApp.
- Make-up classes: classes cancelled with notice can be rescheduled within the same month, subject to teacher availability.
- Missed classes: classes missed without notice cannot be rescheduled or credited.
Refund
- Satisfaction guarantee: if you are not satisfied after your first two paid classes, you may request a new teacher or a refund of unused fees.
- Monthly plans: monthly plans can be paused or cancelled before the next billing date, with no lock-in.
- Processing: approved refunds are returned to the original payment method within 5–7 business days.
Conduct (Adab)
Students and teachers are expected to observe Islamic etiquette: modest dress in video classes, mutual respect and a focus on learning. Disruptive or inappropriate behaviour may lead to suspension.
Questions
For questions about these terms, contact admin@alqalamglobal.com.